Your Privacy Matters – How We Protect Your Information at NEST Children’s Clinic

Effective Date: January 27th, 2025

NEST Children’s Clinic (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.nestpeds.com], contact our clinic, or receive care from our providers.

1. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide Directly:

  • Contact details (name, phone number, email address)
  • Appointment requests and inquiries
  • Health information you provide through forms or online portals
  • Billing and insurance information

b. Information Collected Automatically:

When you visit our website, we may automatically collect certain data, including:

  • IP address, browser type, and operating system
  • Pages visited and time spent on our site
  • Cookies and tracking technologies (see section 6 for more information)

c. Health Information:

As a healthcare provider, we may collect protected health information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

2. How We Use Your Information

We use the information collected to:

  • Provide pediatric healthcare services and coordinate patient care
  • Schedule and confirm appointments
  • Respond to inquiries and requests
  • Process payments and verify insurance coverage
  • Send appointment reminders and health-related updates
  • Improve website functionality and user experience
  • Comply with legal and regulatory requirements

3. Sharing of Your Information

We may share your personal information with:

  • Healthcare Providers: To coordinate your child’s care with specialists or hospitals.
  • Insurance Providers: To process claims and coverage verification.
  • Service Providers: Third-party companies that assist in running our website and clinic operations (e.g., appointment scheduling platforms).
  • Legal Compliance: If required by law, such as in response to a subpoena or regulatory inquiry.

We do not sell or rent your personal information to third parties for marketing purposes.

4. How We Protect Your Information

We take the security of your personal and health information seriously and implement the following safeguards:

  • Encryption of sensitive data during transmission.
  • Secure electronic health record (EHR) systems compliant with HIPAA standards.
  • Restricted access to patient records to authorized personnel only.
  • Regular security audits and staff training on privacy best practices.

However, please note that no method of transmission over the Internet is 100% secure.

5. Your Rights and Choices

Under HIPAA and applicable privacy laws, you have the right to:

  • Access, update, or correct your personal information.
  • Request a copy of your health records.
  • Request restrictions on how we use or disclose your information.
  • Opt out of marketing communications.
  • File a complaint if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may impact certain site features.

Types of Cookies We Use:

  • Essential cookies for website functionality
  • Analytical cookies to understand site usage and improve content
  • Third-party cookies for integrations such as Google Maps

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that a child has provided us with personal information without proper consent, we will take steps to remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The latest version will always be available on our website, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Contact Us